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After-Sales

1.For After-Sale issues such as defective/ missing/ wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request .

Pre-Sales

2.Live chat customer services team-Available for Pre-Sale questions. Start online chat.

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Customer Care: New User Guide FAQ Cash On delivery (COD) FAQ Payment Methods Shipping Methods Return & Refund
About Newchic: About Us Privacy Policy Tax Policy Terms & Conditions Intellectual Property Claims
Cooperation: Affiliate program Dropship Program Wholesale Program

Contact us

Newchic is a friendly and competent organisation (Office: Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong) - Please note that this is NOT a return address.

Customer service - available for all of your questions

E-mail: Typical response time is 24 hours.
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
Connect on Messenger: Log in your Messenger account, one step to solve your problems

After-sale Topics

Cancel this order You can cancel your order by logging into your account and visiting the [My Orders] page and clicking the cancel order button. (Orders are unable to be canceled once they have been shipped.) View orders OR Email Us Now (Please allow 24 hours for a response).	Change shipping address/items/shipping methods Email Us Now (Please allow 24 hours for a response).	About order status You can check your order status by logging into your account and visiting the [My Orders] page. View orders OR Email Us Now (Please allow 24 hours for a response).
About customs duties Details on Customs Duties are available in our Help Center. Visit Help Center Now OR Email Us Now (Please allow 24 hours for a response).	Track my package You can track you order in the user center. View orders OR Email Us Now (Please allow 24 hours for a response).	Incorrect package received Email us and attach images which clearly show us the incorrect item you received. Email Us Now (Please allow 24 hours for a response).
Package was broken Email us a description of the issue and also attach images which clearly show us broken or damaged package. Email Us Now (Please allow 24 hours for a response).	Items received with quality problem Email us a description of the issue and also attach images which clearly show us the quality problem of the item. Email Us Now (Please allow 24 hours for a response).	Other after-sale inquiry Email Us Now (Please allow 24 hours for a response).

Pre-sale Topics

About product questions( such as function, inventory etc.) Product descriptions are displayed on every items page. Please check the page for full details. OR If you can not find the answer to your question, send us an email (Please allow 24 hours for a response). Email Us Now	About payment issues Full details on payment Issues are displayed in our Help Center. Visit Help Center Now OR If you can not find the answer to your question, send us an email (Please allow 24 hours for a response). Email Us Now	About shipping methods Details on Shipping Methods are in our Help Center. Visit Help Center Now OR If you can not find the answer to your question, send us an email (Please allow 24 hours for a response). Email Us Now
About using points, coupons or gift cards Full details on Points / Coupons / Gifts Cards are display in our Help Center. Visit Help Center Now OR If you can not find the answer to your question, send us an email (Please allow 24 hours for a response). Email Us Now	Unsubscribe from newsletters At the bottom of every email is an unsubscribe link, click the link and then enter your email address to unsubscribe. (If you decide to join the newsletter again, there is a subscribe to newsletter section on our homepage.) OR If you can not find the answer to your question, send us an email (Please allow 24 hours for a response). Email Us Now	Other presale inquiry If you can not find the answer to your question, send us an email (Please allow 24 hours for a response). Email Us Now
Personal Privacy Enquiry We care about your privacy very much. If you have questions about your privacy, please EMAIL US. (Please allow 24 hours for a response). Email Us Now

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