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Online Help

Contact us

Newchic is a friendly and competent organisation (Office: Newchic Company Limited, Room 405, 4/F Energy Plaza, No.92 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong.) - Please note that this is NOT a return address.

Customer service - available for all of your questions

E-mail: Typical response time is 24 hours
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Submit now: Contact us and we will respond as soon as possible generally within 24 hours

After-sale Topics

Cancel This Order
Change Shipping Address/Items/Shipping Methods
About Order Status
About Customs Duties
Track My Package
Incorrect Package Received
Package Was Broken
Items Received With Quality Problem
Other After-Sale Inquiry

Pre-sale Topics

About Product Questions( Such As Function, Inventory Etc.)
About Payment Issues
About Shipping Methods
About Using Points, Coupons Or Gift Cards
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Other Presale Inquiry