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Newchic is a friendly and competent organisation (Office: Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong) - Please note that this is NOT a return address.

Customer service - available for all of your questions

E-mail: Typical response time is 24 hours.

Live chat: We are available 24/7

Phone: +13236173816
Office time : Mon. - Sat.
UTC- 6 1:00 AM - 6:00 PM
UTC+1 8:00 AM - (next day) 01:00 AM
UTC+8 3:00 PM - (next day) 8:00 AM

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After-sale Topics

  • Cancel this order

  • Change shipping address/items/shipping methods

  • About order status

  • About customs duties

  • Track my package

  • Incorrect package received

  • Package was broken

  • Items received with quality problem

  • Other after-sale inquiry

Pre-sale Topics

  • About product questions( such as function, inventory etc.)

  • About payment issues

  • About shipping methods

  • About using points, coupons or gift cards

  • Unsubscribe from newsletters

  • Other presale inquiry

  • Personal Privacy Enquiry

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