Help center

Account and VIP: Registration & Sign In; Account and Settings; Points rules; VIP membership
Order: Product; Abnormal orders; Order request; Tax Affairs
Payment and Promotion: Payment Methods; Cash On delivery; Payment problems; Coupons
Delivery and logistics: Shipping Cost; Shipping methods; Delivery; Logistics
Aftersales service: Return and exchange; Refund
Cooperation: Affiliate program; Dropship Program; Wholesale Program
Rules and Policies: Privacy Policy; Terms And Conditions; Intellectual Property Claims
Other: About Newchic; FAQs about COVID-19

Contact us

Contact us

Office 102, Ionos No.6, 2406 Egkomi, Nicosia, Cyprus - Please note that this is NOT a return address.

Customer service - available for all of your questions

E-mail: Typical response time is 24 hours. (Recently, some criminals used the Newchic's Name to defraud money via illegal channels. Please recognize Newchic's only official website www.newchic.com, and do not click on any unidentified links to avoid losing money.)

Live chat: We are available 24/7

Global Customer Service Phone: (US)+13236173816
Office time: Mon. - Fri.
UTC+1 1:00 PM - 9:00 PM
UTC-6 6:00 AM - 2:00 PM

European Office Phone:(CY)00357-22254502
Office time : Mon. - Fri.
DST/UTC+2 08:00AM-13:00PM

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After-sale Topics

Cancel this order
You can cancel your order by logging into your account and visiting the [My Orders] page and clicking the cancel order button. (Orders are unable to be canceled once they have been shipped.)

View orders
OR
- Email Us Now
- (Please allow 24 hours for a response).
Change shipping address/items/shipping methods
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- Email Us Now
- (Please allow 24 hours for a response).
About order status
You can check your order status by logging into your account and visiting the [My Orders] page.

View orders
OR
- Email Us Now
- (Please allow 24 hours for a response).
About customs duties
Details on Customs Duties are available in our Help Center.

Visit Help Center Now
OR
- Email Us Now
- (Please allow 24 hours for a response).
Track my package
You can track you order in the user center.

View orders
OR
- Email Us Now
- (Please allow 24 hours for a response).
Incorrect package received
Email us and attach images which clearly show us the incorrect item you received.
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- Email Us Now
- (Please allow 24 hours for a response).
Package was broken
Email us a description of the issue and also attach images which clearly show us broken or damaged package.
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- Email Us Now
- (Please allow 24 hours for a response).
Items received with quality problem
Email us a description of the issue and also attach images which clearly show us the quality problem of the item.
OR
- Email Us Now
- (Please allow 24 hours for a response).
Other after-sale inquiry
OR
- Email Us Now
- (Please allow 24 hours for a response).

Pre-sale Topics

About product questions( such as function, inventory etc.)
Product descriptions are displayed on every items page. Please check the page for full details.
OR
- If you can not find the answer to your question, send us an email
  
  (Please allow 24 hours for a response).
- Email Us Now
About payment issues
Full details on payment Issues are displayed in our Help Center.

Visit Help Center Now
OR
- If you can not find the answer to your question, send us an email
  
  (Please allow 24 hours for a response).
- Email Us Now
About shipping methods
Details on Shipping Methods are in our Help Center.

Visit Help Center Now
OR
- If you can not find the answer to your question, send us an email
  
  (Please allow 24 hours for a response).
- Email Us Now
About using points, coupons or gift cards
Full details on Points / Coupons / Gifts Cards are display in our Help Center.

Visit Help Center Now
OR
- If you can not find the answer to your question, send us an email
  
  (Please allow 24 hours for a response).
- Email Us Now
Unsubscribe from newsletters
At the bottom of every email is an unsubscribe link, click the link and then enter your email address to unsubscribe. (If you decide to join the newsletter again, there is a subscribe to newsletter section on our homepage.)
OR
- If you can not find the answer to your question, send us an email
  
  (Please allow 24 hours for a response).
- Email Us Now
Other presale inquiry
OR
- If you can not find the answer to your question, send us an email
  
  (Please allow 24 hours for a response).
- Email Us Now
Personal Privacy Enquiry
OR
- We care about your privacy very much. If you have questions about your privacy, please EMAIL US.
  
  (Please allow 24 hours for a response).
- Email Us Now

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