1.After-Sales
For After-Sale issues such as defective/ missing/ wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request .
2.Pre-Sales
Because of the large amount of customers, in order to solve your issue faster, we suggest you to submit the request. If there are some urgent issue, please contact Live chat customer services. Start online chat.
Sign in to check your VIP level
What is NC EXP and VIP system?
Every year on June 30 and December 30 we will deduct points for users who have not upgraded in the past 6 months. The deduction varies based your VIP level: VIP1 -300, VIP2 -600, VIP3 -900, and VIP4 -1000.
VIP0
0-489
VIP1
490-989
VIP2
990-1989
VIP3
1990-2989
VIP4
>=2990
What are the VIP Privileges?
Points for shopping
Earn NC points for purchases, $1=100 points,up to 15% off.
3% VIP exclusive discount
VIP1 users get an additional 3% off every order.
$5 birthday coupon
Get a $5 discount coupon every year on your birthday. Valid for 15 days.
VIP promotions
Access regularly updated VIP-only deals.
Points for shopping
Earn NC points for purchases, $1=100 points,up to 15% off.
5% VIP exclusive discount
VIP2 users get an additional 5% off every order.
$10 birthday coupon
Get a $10 discount coupon every year on your birthday. Valid for 15 days.
VIP promotions
Access regularly updated VIP-only deals.
Points for shopping
Earn NC points for purchases, $1=100 points,up to 15% off.
8% VIP exclusive discount
VIP3 users get an additional 8% off every order.
$15 birthday coupon
Get a $15 discount coupon every year on your birthday. Valid for 15 days.
VIP promotions
Access regularly updated VIP-only deals.
Points for shopping
Earn NC points for purchases, $1=100 points,up to 15% off.
10% VIP exclusive discount
VIP4 users get an additional 10% off every order.
$20 birthday coupon
Get a $20 discount coupon every year on your birthday. Valid for 15 days.
VIP promotions
Access regularly updated VIP-only deals.
High-quality Goods
Enjoy top quality items for less
24/7 Livechat
Get instant assistance whenever you need it
Express Shipping
Fast & reliable delivery options
Secure Payment
Multiple safe payment methods