For any pre-sale questions, please contact our customer service and receive a response within 24 hours
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Is D's cash on delivery..
Dear sir/madam, cash on delivery is only available to Saudi Arabia, the United Arab Emirates, Kuwait, Oman, Bahrain, Qatar, Singapore, Indonesia, Thailand, Philippines and Malaysia and only for products labeled with the COD tag.
Please visit https://www.newchic.com/cash-on-delivery-(cod)-faq-hc108.html for more information.
And you will find out if it can be paid by cash on delivery when checkout process. To place an COD order, please choose the payment method as COD during the ordering process. At the same time, please note that the COD payment method option can be activated only after choosing the COD shipping method. To place an order, please refer to the New user guide below for more guidance.
This is not a light, I can not find the place to turn the light on
Dear sir/madam, for this issue, would you please contact us via live chat:
We will do our best to assist you.
How to turn on the lights, i just received d package!
Dear sir/madam, thank you for your order and sorry for this happened. For return and exchange, please contact us via the link within 14 days after you receive the item:
After you submit the problem, we will reply you via email within 24 hours. So please check your email box which was used for placing the order as well as its spam. We will check the problem carefully and offer you solution according to our return and refund policy. More information about our return and refund policy, please kindly have a look via this link: https://www.newchic.com/return-and-refund-hc162.html
Hope you will solve your problem soon.
I bought it and got it a day ago but can’t turn the light on.
Please help me
Dear sir/madam, would you please contact our customer service by this link:
We will help you to solve this problem as soon as possible.
When will you ship order# 65841094 if not return to me 61.95.
Dear sir/madam, thank you for your order. You could get the order status and delivery information in your Newchic account there if you placed the order on Newchic: My Account -- View Orders--My Orders--Order Details/tracking orders
If the status of your order is "shipped", how much time you need to receive your order mainly depends on the shipping time.
More information about the shipping time of every shipping method, please refer to the link: https://www.newchic.com/shipping-methods-hc160.html
If you could not receive your order within the estimated time or need further help for tracking your order, please feel free to contact us:
We will do our best to help you.