For any pre-sale questions, please contact our customer service and receive a response within 24 hours
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the item is different than I thought , can I change it ?
Dear sir/madam, we are sorry for this happened. But please do not worry since every order from Newchic has a 30-day return or refund guarantee. This entitles you to claim a refund or replacement within 30-days of receiving your items. For this problem, we kindly suggest you can contact us by the link:
After checking the problem carefully, we will give you solution according to our return&refund policy.
Here is the return&refund policy of Newchic:
I ordered this shoe on 9/7/2019 from more than 40 days and I have not received it yet plz help me
Dear sir/madam, sorry for the waiting, you could get the order status and delivery information in your Newchic account there if you placed the order on Newchic: My Account -- View Orders--My Orders--Order Details/tracking orders
If the status of your order is "shipped", how much time you need to receive your order mainly depends on the shipping time.
More information about the shipping time of every shipping method, please refer to the link: https://www.newchic.com/shipping-methods-hc160.html
If you could not receive your order within the estimated time or need further help for tracking your order, please feel free to contact us:
For instant service, please contact us via live chat: We are 24 hours available.
We will do our best to help you.
***ى مفتاح اولادجلال
انا اشتريت بالامس حذاء متى يوصل انشالله المدينة المنورة
Dear فتحى مفتاح اولادجلال, if the item in your order is in stock, how much time it needs to receive the order mainly depends on the shipping time which is decided by shipping methods and countries.
About the shipping time of every method, please refer to the links:
For computer: https://www.newchic.com/shipping-methods-hc160.html
For mobile: https://m.newchic.com/help-center/shipping-method
The shipping time will be also indicated on the check out page. Please kindly check it.
According to the in or out stock status of the product, you could see the expected dispatched days under the “size guide”/the color choosing place/the price of the product after you choose color, size and quantity on the product page. In the case of in stock, we have marked the words like “In stock, dispatch within a business day”.
Any question, please leave a message here or contact our customer service by these links:
Hello, am in south sudan how will i get your product to my country here and what are the condition for someone to be an agent to your product in my country. The above shoe type i admired i need a pair large size men 43 grey colour with the black sport at the margin.
Dear Sir/Madam, thanks for your asking. You can place an order and write a correct address. More guidance for placing an order, please refer to the New user guide below:
We deliver orders to almost places. But we do not ship to China (except Hong Kong, Macau and Taiwan), Crimea, Yemen, South Sudan and Syria.
More information about shipping, please refer to the below links:
For the size, you can converse the UK size into US size or other size you need by the drop-down menu in the size choosing place/by clicking the "size conversion" option in the size guide.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of your usual size since some tag size may be different from our size chart’s size number. Near the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
About the agent of our product, we will reflect it to the relevant departments. We are happy that received your proposal. And we also thank you for your support. Hope it can help you and have a nice day.
لو طلع المقاس كبير او صغير هل يحق ل استبداله
Dear sir/madam, for every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items.
Here is the return&refund policy of Newchic:
Please kindly notice that due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
If you want to return or exchange the item with quality or size problem, please contact us by checking these link: https://www.newchic.com/Contact-Us-hc10.html
We will check it carefully and then offer you a reasonable solution according to the return&refund policy.