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I ordered 2 hats 2 weeks ago. I was charged on my credit card. I have not received an email about my order with a order number. Is this a scam or am I going to get my order? I should of received it by now.
Please get back to me.
Dear sir/madam, we are reliable online shopping company. You could get the order details and status in your Newchic account there if you placed the order on Newchic:
If the status of your order is "shipped", how much time you need to receive your order mainly depends on the shipping time.
More information about the shipping time of every shipping method, please refer to the link: https://www.newchic.com/shipping-methods-hc160.html
On some cases, it may get order delayed a bit due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you could not receive your order within the estimated time or need further help for your order, please feel free to contact us:
For personal computer: https://www.newchic.com/Contact-Us-hc10.html
For mobile: https://pwa.newchic.com/customer-service
Hope you will get your order soon.
j'essaye de passer commande, mais lorsque je suis sur la page adresse, on me demande de remplir une case province, etat, region... que mettre ? car sans cela impossible de passer à l'étape suivante... je suis domiciliée dans le Pas de Calais. Cordialement
Cher monsieur / madame, pour ce problème d'adresse, puisque nous ne pouvions pas avoir votre adresse détaillée, nous ne pouvions pas sûr de quel endroit il s'agit. Pour plus d'aide, nous vous suggérons de nous envoyer votre adresse complète via ce lien: https: // www.newchic.com/Contact-Us-hc10.html
Ou par chat en direct: Nous sommes disponibles 24 heures.
Nous vous aiderons à résoudre ce problème le plus rapidement possible.
Haven't received it order two!
Dear sir/madam,thank you for placing an order on Newchic.com and sorry for the waiting. Your order was shipped with Air Parcel Register on 2018/3/27 .You can find more details in your Newchic account - “View Order” - “My Order” - “Order Tracking”. We expect you should receive your purchase in 7-20 business days. Please note that business days do not include public holidays and weekends. If you could not receive your order within the estimated time, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html
I have not gotten this yet what is my tracking number
Dear sir/madam,thank you for placing an order on Newchic.com and sorry for the waiting. Your order with this item was shipped with Air Parcel Register on 2018/4/1.You can find more details as well as the tracking information in your Newchic account - “View Order” - “My Order” - “Order Tracking”. We expect you should receive your purchase in 7-20 business days. Please note that business days do not include public holidays and weekends. If you could not receive your order within the estimated time, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html
If the hat is not suitable can I return it and get a refund?
Dear sir/madam,for every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. For more information about it, please refer to this link: https://www.newchic.com/return-and-refund-hc162.html
If you want to return or exchange the item, please contact us by checking this link:
We will check it carefully and then offer you a reasonable solution according to the return policy.