1.Live chat customer services team -Available for all questions. Start online chat
2.After-sale issue: 1, defective/ missing/ wrong items/product operation issue
In order to serve you better and get a faster reply , If you have request about above questions. Please submit the request to fill out this from with detailed information.
We collect information in the following ways:
A. Information you provide.
Information you give us, for example, many of services require you to sign up for Newchic Account. When you do, Newchic needs to collect personal information, such as your name , email address , telephone number or credit card and so on to finish signing up your account.
B. Information we get from your use of our services.
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. For instance, that you watched a particular product detail, saw a promotion sale page for a certain period of time and share products to friends. Here’s a fuller explanation of the types of information we collect when you use our services :
C. Device information
We will collect device-specific information (such as your hardware model, operation system version, unique device identifies, and mobile network information including telephone number).
D. Log information
When you use Newchic online services or view content provided by Newchic, we automatically collect and store certain information in server logs. This includes:
1)Details of how you used Newchic online services, such as your search queries.
2)Telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
3)Internet protocol(IP) address.
4)Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
5)Cookies that may uniquely identify your browser or Newchic account.
We collect information about the content you provide such as if the recipient has viewed the content and the metadata that is provided with the content.
F. Location information
When you use Newchic online services, we will collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Newchic with information on nearby devices, Wi-Fi access points and cell towers.
Newchic’s APP can use your phone/ or its call history. Depending on your voice plan, you may be charged by your carrier for phone calls. Phone access may include the ability to:
1)Write call log(such as: call history)
2)Read call log
3)Reroute outgoing calls
4)Modify phone state
5)Make calls without your intervention
H. Photos/ Media/ File
An app can use files or data stored on your device. After obtaining your permission, Photos/Media/Files access may include the ability to:
1)Read the contents of your USB storage (such as: SD card).
2)Modify or delete the contents of your USB storage
3)Format external storage
4)Mount or unmount external storage
I. Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
You can upload photos when you comment by Newchic online services. So, we should collect images and other information from your device’s camera and photos. For example, you won’t be able to send Snaps or upload photos from your camera roll unless we can access your camera or photos.
K. Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Newchic when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
L. Cookies and similar technologies
To help us make more convenient for you to use.
To help us show the most relevant to you.
To remind you of new information, products with sales, coupons, special promotions and so on.
Registration and Order:
During registration, you will be prompted to provide us with your name, shipping and billing address, phone number, email address and credit card number. These types of personal information are used for billing purposes, to fulfill your orders. If we have problems when processing your order, we may use the personal information you provide to contact you.
We will not sell (or trade or rent) personally identifiable information to any person or any company as part of our regular course of business.But you shall aslo keep your account information safe and do not disclose to others.
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