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Help

Frequently Asked Questions

  • Where is my another pacakge?

    If you have ordered multiple items and some of them are not in stock, the order will be split shipped. Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.

     

  • How do I track my order?

    A. Checking your order in your account --View orders --My orders . .
    Step 1

    Step 2

     

    B. Tracking your order via the tracking number on https://www.17track.net/en

     

  • Why the shipping information still has not been updated for a long time?

    1.There are some reasons why the shipping information has not been updated.
    A The customs processing time delay
    B Post office processing time delay
    C Poor Weather
    D Other uncontrollable factors: customer state politics (post office workers strike, etc.)

    2. Here are some situation you will meet and some suggestion we offer .

    A If it is within the estimated time , we recommend you can wait it for more a few . You can check the status of your order in your Account --View orders--My orders

    B If you have not received the parcel within estimated time, we recommend you can check the shipping address of corresponding order in Account--View orders--My orders.
    If the address is correct, you can go to the post office nearest to you to find your parcel via the order information

    If the address is incorrect, which it belongs to customer reason , we only can arrange a refund for the item not including the shipping fee or arrange a replacement after you paid for the shipping fee for resending.

    If you have any further question, please contact us our customer service team.